Every return request should be initiated within 4 days of receiving the shipment and completed within 15 Working Days. It should contain the original packaging along with the tag intact, the original box and the original invoice.
Refund Policy:
All refunds will be credited to the original payment method through the payment gateway refund system within 15 business days as per the request from the customer.
DAMAGED/DEFECTIVE PRODUCT
If you have received a damaged or defective product, you can return it within 15 days of receiving the shipment at no extra cost. The 15-day Return Policy applies to all products sold on www.sujisvastralaya.com for domestic orders. The return policy does not apply to international orders.
While damaged or defective accessories are also covered under the 15-Day Return Policy; you can initiate a return under the 15-Day Return Policy if you are not satisfied with the product or the fit.
PRODUCT SPECIFIC POLICIES:
Items should be returned in the original condition you had received them in.
Please understand that we cannot accept returns under the following instances:
Damages due to misuse of product
Products with tampered or missing serial or UPC numbers or labels
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.
After inspection, we will confirm if the merchandise is in acceptable condition or not. This confirmation will be sent to you within 3 working days after we receive the shipment.
Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment.
All exchange and return products should be sent to the following address:
Suji’s Vastralaya
1.189, Vijayalakshmi Nagar, 3rd Street,
Nanmangalam, Chennai – 600129